How can we help?
Find answers about your Pauzes, account, subscriptions, purchases and privacy.
Set up Pauzey
Creating an account
Open Pauzey and follow the on-screen prompts to create your account and set up your profile.
Signing in
Use your registered email and password, or Sign in with Apple, to access your Pauzey account.
Creating your first Pauze
Tap to start a new Pauze, then enter the item and price you're considering buying.
Choosing a Pauze duration
Select how long you want to wait before deciding — Pauzey will count down until it's time to decide.
Making a decision
When your countdown ends, choose Skip It, Buy It, or Pauze Longer.
Working with Pauzes
How Pauzes work
A Pauze captures a purchase you're considering and sets a waiting period before you decide, so you're not deciding in the moment of the urge.
Decide Early
You can make your decision before the countdown ends if you feel ready.
Skip It
Choosing Skip It means you've decided not to make the purchase — this adds to your Money Protected™.
Buy It
Choosing Buy It means you've decided to go ahead with the purchase.
Pauze Longer
Extend your waiting period if you'd like more time before deciding.
Editing a purchase price
Open the Pauze and update the price field to reflect the correct amount.
Deleting a Pauze
Open the Pauze you'd like to remove and select the delete option to remove it from your list.
What Money Protected™ means
Money Protected™ is the value of purchases a user decided not to make. It reflects thoughtful decisions, not actual savings tracked in a financial account.
Pauzey does not hold or transfer these funds. Money Protected™ is a behavioral progress metric inside the app, not money deposited, invested, or moved by Pauzey.
Manage your subscription
Managing your subscription
Pauzey subscriptions are billed and managed through your Apple ID / App Store account, not inside Pauzey directly.
Canceling your subscription
On your iPhone or iPad, open Settings, tap your name, tap Subscriptions, select Pauzey, and choose Cancel Subscription.
Restoring purchases
Open Pauzey, go to your account settings, and select Restore Purchases to restore an existing subscription tied to your Apple ID.
Changing subscription plans
Open Settings on your device, tap your name, tap Subscriptions, select Pauzey, and choose a different available plan.
Access your account
Email/password login
Sign in using the email and password you used to create your Pauzey account.
Sign in with Apple
If you created your account with Sign in with Apple, use the same option to sign back in.
Google login
If Google sign-in is available in your version of Pauzey, use the same Google account you originally signed in with.
Forgot/reset password
Select "Forgot Password" on the sign-in screen and follow the steps to reset it via email.
Account access problems
If you're still having trouble signing in, contact Pauzey Support below and we'll help you regain access.
Delete your account
To delete your Pauzey account, go to:
Profile → Settings → Privacy & Data → Delete Account
Confirm the deletion when prompted. This permanently removes your account and associated data in line with our Privacy Policy.
Your privacy
Learn what data Pauzey collects, how it's used, and how to request deletion of your data.
Still need help?
Our team is here for anything not covered above.
Email Pauzey SupportWe'll do our best to respond as quickly as possible.